We only had one incident of a domestic flight cancellation, but it was handled in the middle of the night. Our 3:00 am under door envelope contained new boarding passes and timelines. There is simply no way I could have rearranged this myself without several unintended consequences and stress.
— Della Borlund and Thomas Borlund III
Traveling with Exploration Journeys is like traveling with a guardian angel. One of our domestic flights was cancelled by the airline. Before we even knew about the cancellation, Fred had worked with the airline to check us into another flight that worked just as well. It truly was amazing.
— Roxanne Lippel and Karen Ziner
When I was rushed to the hospital in Buenos Aires for appendicitis, Fred went above and beyond. He came to the hospital frequently during my stay, providing essential Spanish-English translation between the doctors and us. We wholeheartedly and warmly recommend this travel agency.
— Louise Laurence and Douglas Hamilton
There was an unannounced airline strike on the day we were to fly home. We were stranded in Ushuaia because flights for the next 5 days were fully booked! Fortunately, Fred and his local team helped us promptly return home, leaving through Chile. A first-class operation!
— Barbara & Christopher Gootkind and Family
Fred was truly a lifesaver. Our son ended up getting pretty sick and Fred was available 24 hours a day to help us coordinate doctors, thermometers, hotel staff, drivers and translators. He gave us huge peace of mind and truly helped us navigate what was a challenging situation.
— Jonathan & Lauren Shapiro and Family
Just prior to leaving the US, Wanda experienced an injury to her leg necessitating the use of a cane and wheelchair. Had Fred not been there, and had the tour guides he chose not been who they were, this trip could have been a total disaster. Instead, it was, without a doubt, the best trip ever.
— Russell Haig and Wanda Wood
We had a flight delayed and cancelled due to a heavy storm in Buenos Aires. Fred was fast, informed us at 4 AM booking us new flights to secure availability, even before our original flight was officially cancelled. We highly recommend Exploration Journeys for the trip of a life-time.
— Nelly Ng and Boon Hong Teo and Family
Fred responded immediately when we were scheduled to fly out of Buenos Aires and a national airline strike was underway. We were swiftly booked on an overnight bus trip. Without Fred's prompt action, we would have missed the impressive Iguazu falls. We had an absolutely amazing, awesome trip!
— Kathy & Tony Haynes
The thing I will never forget was the effort they went through to find my lost cell phone. I thought I'd never see it again or my pictures of glaciers and waterfalls I had taken. I have traveled to many other countries and continents and have never had such outstanding service.
— Carol Mac Donald and Michael Swaidner
Fred even made a personal appearance when we needed some emergency medical assistance. We would never have been able to work through a Buenos Aires emergency room like we did, without him. If it had not been for his assistance, we would have missed some of the very best parts of the trip.
— Joe & Mary Lou Mahoney
When our flight was cancelled and then cancelled again, they found us a flight on a different airline and rescheduled the tour we missed due to the delay. I always felt like we had someone looking out for us. Thanks again for making sure we had such a great trip!
— Christine & Phillip Kenny
When we had a last-minute flight cancellation, they quickly rebooked us and communicated every step so we never felt lost. We saw others struggling to reach their agencies, while Fred and John were always just a call away. Our 16-day journey through Argentina was truly unforgettable.
— Charlene & Gary Mcneil
When I forgot my phone in the car to the airport, John tracked it down and brought it to me personally so I wouldn't miss my flight. Without Exploration Journeys looking out for us, this could've been a vacation-ruining mishap. We were able to just show up, relax, and enjoy.
— Ana & Elena Dinca
When I needed to see a dentist, Fred arranged a driver/translator and made an appointment immediately. He followed up several times to ensure all was well. Planning our Argentina vacation with Fred was wonderful. He made excellent suggestions and made our vacation worry-free.
— Ronald & Linda Martinez
On 2 occasions, we forgot things at a hotel and a restaurant. Fred contacted the places and even had 1 item brought back to the US with one of his clients. Not enough words can express our appreciation and joy over this fabulous trip to Argentina and it was all because of Fred!!!
— Rana and Salim Haddad & Family
I had lost my baggage in El Calafate airport, but before I figured how I should act, Fred did everything he could and ensured I got my bag back. As their captions say, it is truly a worry-free and first class experience. They are available 24/7 for any kind of assistance.
— Saranya Gnanasekaran & Family
Most impressive was Fred's reaction when we could have been stranded due to an airline strike. He immediately responded with effective action, finding flights to continue our journey. He saved the latter part of our vacation!
— Don and Nancy Tortorice
Thank you Fred for your outstanding service and personal approach especially arranging a wheelchair for my husband when he fell down in Iguazu. We did not miss a single spot to enjoy!
— Sujata & Jyotirjiban Bhattacharya
Fred, as our host for the trip, did more than I ever expected, especially with having to deal with multiple airline cancellations that required him to work alternative arrangements and reschedule hotels and tours. He was always available and working to get us back on track.
— Gene Peele and Joan Leibert
